About This Role
Plumpton College is a leading provider of land and environmental education in the UK, situated in the heart of the South Downs National Park. We offer a wide range of vocational and academic courses for students of all ages studying from level 1 to Masters degree and across nineteen subject areas including agriculture, animal management, veterinary sciences, horticulture, equine studies, wine, and environmental studies.
Our approach is underpinned by our core values — Professional, Ambitious, Passionate, Supportive, Progressive, and Enterprising — which guide everything we do. We are proud to foster a culture that expects high standards, encourages innovation, and prioritises the learner experience.
About the role
- Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll play a vital role in guiding prospective students and providing them with accurate, friendly, and timely information about our college offerings.
You will
- Answer enquiries across multiple platforms – in person, by phone, and online.
- Provide detailed information on admissions, fees, and available courses.
- Support our admissions team, ensuring applicants experience a smooth journey through our processes.
- Collaborate with internal teams and attend college events as our ambassador.
You will bring:
- Experience in high-volume customer service.
- Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
- IT proficiency, including Microsoft Office and database management.
- Flexible work approach, including occasional evenings and weekends.