Trust IT Technician

Responsibility

To be accountable to the IT Site Lead with responsibility for the provision and maintenance of computing facilities, in order to ensure the uninterrupted delivery of IT to all schools within the Trust.

Specific duties will include:

• To provide classroom support for computers, peripherals and software.
• To resolve help desk support requests in a timely manner, prioritising and escalating where appropriate.
• To support all schools in the trust, including roaming between sites to provide additional support when necessary.
• To perform routine network maintenance tasks.
• To provide advice and practical support to students and staff to ensure compliance with safe working practices.
• To be able to set up, maintain and remove user network accounts where appropriate.
• Support staff in the use of IT equipment.
• Support the day to day running of the network in collaboration with the IT Site Lead and Trust IT Manager.
• To be able to install hardware and software in offices and classrooms.
• To be able to support the schools’ MIS and liaise with relevant support.
• To maintain, install and remove software and hardware.
• To support and maintain Microsoft 365 and Google G-Suite.
• To keep abreast of new developments in IT hardware and systems software and advise the IT Site Lead accordingly.
• To perform routine IT maintenance and support tasks.
• To be familiar with and support the schools Virtual Learning Environment.
• To set up AV equipment for assemblies, meetings and whole school events.
• To be available to support out of hours where necessary for occasional school events.
• To undertake repairs and report other damage to the IT Site Lead.
• To keep department and school documentation such as hardware and software registers up to date.
• To facilitate the smooth running of the network by undertaking reasonable tasks as required, including some administrative tasks.