1st Line IT Network Apprentice
About This Role
What We're Looking For
We are looking for an enthusiastic and motivated individual who is passionate about technology and eager to build a career in IT. Applicants should have a minimum of five GCSEs (or equivalent) at Grade A*-C/4-9, including English and Mathematics. A relevant IT, digital or customer service qualification, or evidence of self-directed technical learning, would be advantageous.
The successful candidate will have some experience of helping others, working as part of a team or providing customer service, whether through education, employment, volunteering, personal projects or work experience. You will have a genuine interest in IT support and be keen to develop your technical skills, with a basic understanding of Windows operating systems and Microsoft 365 applications. You will be a logical problem solver who can follow technical instructions accurately and demonstrate a keen attention to detail.
Strong communication skills are essential, with the ability to explain technical issues in a clear and professional manner to staff and learners with varying levels of technical knowledge. You will be organised, reliable and able to manage your workload effectively, maintaining accurate records and recognising when issues need to be escalated. A positive attitude, willingness to learn from feedback and commitment to equality, diversity, inclusion, safeguarding and health and safety are key to success in this role.
A basic awareness of IT service desk environments, including incidents, requests and escalation processes, would be beneficial, as would familiarity with technologies such as Active Directory or Microsoft Entra ID, networking fundamentals, cyber security, device deployment, printers, audio-visual equipment or remote support tools. An interest in developing a long-term career in IT support, networking, infrastructure or cyber security would be highly advantageous.
Please note that the essential qualifications, skills and experience outlined above are those that applicants would normally be expected to meet in order to be considered for appointment. Candidates who also meet the desirable criteria may be given additional consideration where applications are closely matched.