Post-16 Student Services, Welfare and Administration Officer
About This Role
Do you have a passion for supporting young people to succeed?
We are seeking a highly organised, proactive and caring individual to join our Post-16 team as a Student Services, Welfare and Administration Officer. This is a key role at the heart of the college, providing vital support that enables students to thrive both academically and personally. As a visible and trusted presence within Student Services, you will help promote excellent attendance, support student wellbeing and contribute to the smooth day-to-day operation of the college.
This is an exciting opportunity to work directly with young people, build positive relationships and make a genuine difference to their educational experience and future aspirations.
About the Role
As a first point of contact for students, you will provide high-quality support across attendance, welfare and student services. Key responsibilities include:
- Promoting excellent attendance and punctuality across the college.
- Monitoring attendance, identifying concerns and working with students, parents/carers and staff to improve outcomes.
- Providing front-of-house support through the Student Services office.
- Supporting student welfare, first aid and medical needs.
- Maintaining accurate student records and administrative systems.
- Working closely with safeguarding, SEND and pastoral colleagues to provide coordinated support for students.
The successful candidate will have:
- Experience of working with young people in an educational or similar setting.
- Strong organisational and administrative skills with excellent attention to detail.
- The ability to communicate effectively with students, parents/carers and colleagues.
- A calm, professional approach and the ability to manage competing priorities.
- A commitment to promoting student wellbeing, attendance and achievement.