ICT Technician

ICT Technician

Closing date: Sunday 18 October 2026 Midnight

Interview: Week Beginning 19 October 2026

Start Date: January 2027 (Earlier if Possible)

Salary: £30,000 - £35,000 FTE depending on skills and experience

52 Weeks

About United Learning

United Learning is a unique group of independent and state schools working
together to achieve the best in everyone. Our vision is to provide excellent
education so that all young people are able to make a success of their lives
and, if we are to realise this vision, we need to make sure we attract, develop
and reward the key ingredient – you.

Job Introduction

We seek an analytical, curious and innovative ICT Technician to join a dynamic and supportive Academy. You will have the opportunity to share expertise across a growing group of Academies and independent schools within United Learning. As the ICT Technician you would provide responsive, high-quality IT support to staff and students, keeping the Academy’s devices, cloud services, classroom technology, telephony and network running smoothly and securely. You will need to be able to work independently, with initiative, and be flexible.

We know that outstanding ICT Technicians have transferable skills and are confident and effective in all aspects of this role but we also recognise that you will need support and challenge yourself so that you can grow to be the best you can be – we will make this happen. Yu will relate to the Academy’s ethos of “the best in everyone” and enjoy working with a rich, diverse group of young people in a dynamic and vibrant learning environment.

Walthamstow Academy is sponsored by United Learning. As part of the largest group of Academies and independent schools, we offer outstanding professional development and career progression across both the maintained and independent sector.

To conclude, we need someone who is passionate about making a difference, please get in touch if this is you.

Main Responsibilities

• Provide first and second line support to staff and students in person, remotely and through the IT helpdesk, logging, prioritising and resolving tickets within agreed service levels
• Diagnose and resolve hardware, software, operating system, account and connectivity issues on client devices, escalating to the ICT Network Manager or third-party suppliers where appropriate
• Provide urgent classroom support so that disruption to teaching and learning is kept to a minimum
• Produce clear how-to guides and knowledge base articles, and deliver informal training to help users become more self-sufficient
• Build, enrol and deploy Windows 11 devices for staff and students as Microsoft Entra ID (Azure AD) joined devices managed through Microsoft Intune, including Windows Autopilot provisioning
• Monitor device compliance, configuration profiles, Windows Update rings and BitLocker encryption, and remediate non-compliant devices