Family Liaison Officer

About the Role

Are you passionate about supporting young people and their families to overcome barriers to education? We are looking for a dedicated and proactive Family Liaison Officer to join our pastoral team and play a vital role in improving student attendance, wellbeing, and engagement.

You will take a lead role in reducing persistent absence, supporting early intervention strategies, and ensuring every student has the opportunity to succeed.

Key Responsibilities

• Act as the first point of contact for parents/carers regarding attendance and behaviour
• Build strong relationships with families to proactively remove barriers to learning
• Work with the pastoral team to reduce persistent absence and improve engagement
• Develop and monitor pastoral support plans for identified students
• Maintain accurate records and contribute to data tracking using SIMS
• Support behaviour systems, rewards tracking, and intervention strategies
• Assist with the coordination of suspensions, exclusions, and reintegration processes
• Work collaboratively with staff, external agencies, and partner schools
• Support transition processes, including in-year admissions and exits
• Contribute to safeguarding processes

About You

We are seeking someone who:

• Has strong interpersonal and communication skills
• Is confident working with young people and families in challenging situations
• Can build trust and maintain positive, professional relationships
• Is organised, resilient, and able to manage a varied workload
• Has experience (or interest) in education, pastoral care, or family support
• Is committed to safeguarding and promoting student wellbeing

What We have to Offer:

• A visible and approachable senior leadership team and an enthusiastic and committed team of teachers and support staff.
• A strong support network both within the school and across Authentic Education.
• All staff are part of a professional learning community in which evidence-informed CPD is designed to meet individual needs.
• Strong potential for career progression.
• A culture that respects work-life balance and an ongoing commitment to wellbeing with a dedicated Wellbeing Champion.
• An Employee Assistance Programme including in the moment support and counselling sessions with an external provider.
• Staff benefits include free eye testing for DSE users through Specsavers, free will writing through Dunham McCarthy Solicitors and reduced-price corporate gym membership through BH Live.
• A competitive pension through Teachers’ Pensions or The Local Government Pension Scheme for support staff.



Should you wish to arrange a visit or an informal discussion regarding the role, please contact Maddy Fuller, HR Academy Lead at maddy.fuller@lss.weareauthentic.education

Together we are Courageous, Innovative, Excellent