Student Adviser Welfare (0.53 FTE)
About This Role
The Role:
The College is seeking a Student Adviser to provide welfare support to students, based at our Hackney campus. We are looking for an enthusiastic team player, who cares about making a difference, to join our friendly and experienced Bursary & Welfare team.
New City College is the largest college group in East London, and our Hackney Campus is a vibrant, diverse and welcoming place where staff play a vital role in maintaining a safe and inclusive learning environment. The campus is extremely well connected, making it easy to reach for both staff and students. It is located on Falkirk Street, London N1 6HQ, just a short walk from Hoxton Overground Station and within easy reach of Old Street and Shoreditch. The area is served by several local bus routes, offering convenient travel options across East and Central London. The campus also benefits from secure bike storage and good pedestrian access, providing flexible commuting choices for staff.
Key Responsibilities:
- Provide advice, information, and guidance to students on a range of welfare-related matters, including housing, homelessness, financial hardship, immigration, and benefits.
- Support students in accessing appropriate internal and external welfare and financial assistance.
- Signpost students to external support services, including charities, food banks, local authorities, and other community organisations.
- Contribute to the administration and delivery of bursary processes across the Group when required.
- Work collaboratively within the Bursary & Welfare Team to ensure students receive timely, effective, and appropriate support.
Who You Are:
The successful applicant will have experience of 1-1 advisory work and hold relevant qualifications. They will offer a professional service, keeping up to date with welfare-related local and national developments. It is essential to have experience of working in a diverse customer-centred environment, both face to face and over the telephone. Being able to work effectively under pressure is key.