Customer Liaison Officer (August 2026)
RAK Academy - Al HamraTeaching
Status
Actively Hiring
Date Listed4 March 2026
ContractPermanent
PlatformW5_SYNC
About This Role
RAK Academy
RAK Academy is a network of esteemed international schools that offer both British and International Baccalaureate curriculum options. Our mission is to foster ‘Learning Excellence with a Community Heart’.
We strive to provide our students with a world-class education through outstanding leadership at every level within our schools, all while adhering to a sustainable ethos.
RAK Academy - Al Hamra
Situated in the southern part of Ras Al Khaimah within the Al Hamra community, RAK Academy – Al Hamra is an expanding primary and lower secondary institution that implements an adapted UK National Curriculum from Pre-K to Grade 8, alongside UAE MOE subjects. Our new secondary school will welcome its first students in Grades 6 to 8 in August 2026. We hold accreditation from the British Schools Overseas (BSO), aligning us with top-tier international British schools, and we are fully equipped to deliver the ECT induction for teachers.
The Role
We are looking for an enthusiastic and dedicated Customer Liaison Officer (CLO) to join our team at RAK Academy Khuzam School. This pivotal position serves as the initial point of contact for visitors, parents, staff, and students. As the public face of the school, the CLO should be friendly, approachable, and professional, effectively representing the school. The role requires exceptional organizational skills, the ability to juggle multiple tasks, a flexible mindset, and a proactive attitude, as it involves managing administrative duties while prioritizing customer service. Collaboration with marketing, sales, admissions, and administrative teams is essential, along with the capacity to communicate effectively with various stakeholders.
Functional Responsibilities
•
Act as the primary contact for visitors to the school, providing a warm welcome to parents, visitors, contractors, and delivery personnel.
•
Offer robust support to parents in seeking solutions and actively assist the sales and enrollment team to foster school growth through successful enrollments.
•
Efficiently handle all forms of communication, including phone, in-person, online, and email, ensuring timely and effective responses to customer inquiries.
•
Adhere to safeguarding protocols by issuing visitor passes and lanyards, ensuring visitors are signed in, and verifying necessary information.
•
Maintain a tidy and welcoming reception area, ensuring that promotional materials and forms are current and adequately stocked.
•
Encourage parents to give feedback, maintaining high service levels, and addressing issues or concerns positively, seeking assistance from the line manager as needed.
•
Compile attendance registers and monitor absences, promptly contacting parents of absent students.
•
Assist in the school’s administrative operations by collaborating closely with administration assistants, sales/enrollment, and marketing team members.
•
Proactively participate in school tours and marketing initiatives, focusing on enhancing school growth and customer satisfaction.
•
Familiarize yourself with and adhere to all Academy and School policies and procedures, especially regarding child protection, equal opportunities, health and safety, security, confidentiality, and data protection, promptly reporting any concerns and upholding relevant codes of conduct.
•
Establish high standards of behavior while serving as a positive role model for others.
Remuneration Package
• Competitive tax-free salary.
• Medical coverage for the employee only.
• Annual travel allowance for the employee only.
• Tuition fee discount according to company policy.
To apply for this position, please fill out the TES application form and submit your current CV along with a cover letter. The letter should detail how you meet the person specification, your motivation for applying for the role, and the attributes and qualities you bring to the position.
RAK Academy is dedicated to safeguarding and promoting the welfare of children and young people, expecting all staff and volunteers to share this commitment. The successful candidate will undergo relevant background checks. We encourage early applications, and RAK Academy reserves the right to appoint a suitable candidate before the closing date.
RAK Academy is a network of esteemed international schools that offer both British and International Baccalaureate curriculum options. Our mission is to foster ‘Learning Excellence with a Community Heart’.
We strive to provide our students with a world-class education through outstanding leadership at every level within our schools, all while adhering to a sustainable ethos.
RAK Academy - Al Hamra
Situated in the southern part of Ras Al Khaimah within the Al Hamra community, RAK Academy – Al Hamra is an expanding primary and lower secondary institution that implements an adapted UK National Curriculum from Pre-K to Grade 8, alongside UAE MOE subjects. Our new secondary school will welcome its first students in Grades 6 to 8 in August 2026. We hold accreditation from the British Schools Overseas (BSO), aligning us with top-tier international British schools, and we are fully equipped to deliver the ECT induction for teachers.
The Role
We are looking for an enthusiastic and dedicated Customer Liaison Officer (CLO) to join our team at RAK Academy Khuzam School. This pivotal position serves as the initial point of contact for visitors, parents, staff, and students. As the public face of the school, the CLO should be friendly, approachable, and professional, effectively representing the school. The role requires exceptional organizational skills, the ability to juggle multiple tasks, a flexible mindset, and a proactive attitude, as it involves managing administrative duties while prioritizing customer service. Collaboration with marketing, sales, admissions, and administrative teams is essential, along with the capacity to communicate effectively with various stakeholders.
Key Responsibilities
Functional Responsibilities
•
Act as the primary contact for visitors to the school, providing a warm welcome to parents, visitors, contractors, and delivery personnel.
•
Offer robust support to parents in seeking solutions and actively assist the sales and enrollment team to foster school growth through successful enrollments.
•
Efficiently handle all forms of communication, including phone, in-person, online, and email, ensuring timely and effective responses to customer inquiries.
•
Adhere to safeguarding protocols by issuing visitor passes and lanyards, ensuring visitors are signed in, and verifying necessary information.
•
Maintain a tidy and welcoming reception area, ensuring that promotional materials and forms are current and adequately stocked.
•
Encourage parents to give feedback, maintaining high service levels, and addressing issues or concerns positively, seeking assistance from the line manager as needed.
•
Compile attendance registers and monitor absences, promptly contacting parents of absent students.
•
Assist in the school’s administrative operations by collaborating closely with administration assistants, sales/enrollment, and marketing team members.
•
Proactively participate in school tours and marketing initiatives, focusing on enhancing school growth and customer satisfaction.
•
Familiarize yourself with and adhere to all Academy and School policies and procedures, especially regarding child protection, equal opportunities, health and safety, security, confidentiality, and data protection, promptly reporting any concerns and upholding relevant codes of conduct.
•
Establish high standards of behavior while serving as a positive role model for others.
Remuneration Package
• Competitive tax-free salary.
• Medical coverage for the employee only.
• Annual travel allowance for the employee only.
• Tuition fee discount according to company policy.
How to Apply
To apply for this position, please fill out the TES application form and submit your current CV along with a cover letter. The letter should detail how you meet the person specification, your motivation for applying for the role, and the attributes and qualities you bring to the position.
RAK Academy is dedicated to safeguarding and promoting the welfare of children and young people, expecting all staff and volunteers to share this commitment. The successful candidate will undergo relevant background checks. We encourage early applications, and RAK Academy reserves the right to appoint a suitable candidate before the closing date.