Front of House Receptionist

The Royal Grammar School Guildford Dubai is on the lookout for a Front of House Receptionist to commence work immediately.

Position Summary:

The main aim of this role is to deliver an outstanding Front of House Reception experience, ensuring that the highest standards of customer service, presentation, and communication are consistently met, while demonstrating excellence in every interaction.

About Cognita:

Cognita is a leading organization in independent education. Founded in 2004, we have grown into a network of more than 100 schools across 16 countries, including regions in Europe, North America, Latin America, Asia, and the Middle East, serving over 85,000 students. While each school in our community is unique, we share a united vision: to create an environment where individuals can “Thrive in a rapidly evolving world.”

Core Responsibilities:

Customer Experience & Communication

• Provide a warm and professional welcome to parents, students, staff, and visitors.
• Act as the primary point of contact for parents and visiting families, addressing inquiries with sensitivity, clarity, and friendliness.
• Work closely with Admissions, the Principal’s PA, and academic teams to ensure accurate and consistent information dissemination.
• Stay updated on school events, leadership availability, and operational changes to effectively assist with inquiries.

Administrative Management

• Efficiently oversee the absence mailbox, providing timely and accurate updates in iSAMS while ensuring effective communication with teaching teams.
• Make certain that all documentation, signage, and materials at the front desk are correct, up-to-date, and aligned with RGSGD’s branding standards.

Parent Experience & Admissions Assistance

• Support the Admissions Team during school tours, welcome events, and orientation sessions for new families.
• Provide guidance to prospective and current families regarding logistics, required documentation, and introductions.
• Keep accurate and confidential records using CRM and school systems, aiding in both strategic insights and daily follow-ups.

About You:

Essential Skills & Experience

• Previous experience in a School Receptionist role or a similar Front-of-House position.
• Outstanding interpersonal skills; friendly, approachable, and professional even in stressful situations.
• Proficient in Microsoft Office, CRM software, and school MIS (e.g., iSAMS/HubSpot).
• Strong command of both written and spoken English; excellent administrative and organizational skills.
• Ability to handle confidential information with discretion and integrity.

Personal Attributes

• Maintains a calm, positive, and professional demeanor under pressure.
• Capable of leading by example and fostering a collaborative, high-performing team environment.
• Passionate about excellence in education and customer service.
• Adaptable, proactive, and focused on finding solutions.

Working Hours:

7 am – 5 pm, Monday to Thursday, and 7 am – 2:30 pm on Friday (with the flexibility to assist with occasional weekend events or school functions).

Join a School That’s a World of Difference:

Are you prepared to lead a welcoming, vibrant, and purposeful front-of-house team? Apply now and become a vital part of the RGSGD parent experience.

To support your application, please attach your updated CV. The school reserves the right to interview and appoint suitable candidates prior to the official closing date, so early applications are encouraged.

Cognita is committed to safeguarding the welfare of children and young people and expects the same dedication from its staff. All new employees will undergo comprehensive pre-employment checks, including identity verification, criminal background checks, and reference checks. Apply via the WhatSchool platform.