Assistant, IT (Helpdesk)

Assistant, IT (Helpdesk)
Full-time Fixed-term Contract
1 year contract (April 2026 - April 2027)

Crofton House School provides a girl-focused educational atmosphere for students from Junior Kindergarten through Grade 12. Our approach encourages students to pursue their greatest potential, welcoming academic challenges and varied experiences, all while being supported by dedicated staff who understand and believe in them. We cultivate a strong sense of community among educators, staff, students, and families, allowing everyone to play a role in enhancing our school’s strength— and that includes you. We offer ample professional development opportunities, competitive salaries, and a comprehensive benefits package. Our expansive 10-acre campus features modern facilities alongside beautiful outdoor areas, ensuring a daily connection to nature.

We are on the lookout for a proactive and service-driven IT Assistant to become part of our Technology team. This position is perfect for individuals with a solid background in technical support who thrive in a lively educational setting. The IT Assistant will serve as the primary contact for all hardware, software, and network-related inquiries on campus, delivering vital assistance to students, faculty, and staff. Responsibilities will include troubleshooting device and system issues, managing helpdesk tickets, and supporting classroom technology, all crucial for maintaining the effective operation of IT services across the school. The ideal applicant will possess a combination of technical expertise, customer service abilities, and a readiness to develop within a cooperative team environment. This is a one-year contract to cover a leave and will require on-site presence at our Kerrisdale campus. The role may occasionally involve evening and weekend hours to assist with school activities, but these will be scheduled in advance to ensure proper notice.

Responsibilities:
● Deliver first-level technical support for hardware, software, and network-related issues throughout the campus
● Diagnose and resolve problems with Windows and Apple devices, printers, AV systems, and classroom technology
● Assist with account management tasks such as password resets, access permissions, and onboarding for staff and students
● Aid in the deployment, setup, and upkeep of devices for students and staff, including iPads and laptops
● Oversee the IT helpdesk ticketing system to ensure prompt responses and appropriate escalation of issues
● Provide support to teachers utilizing classroom technology tools and platforms (e.g., Google Workspace, Zoom)
● Keep accurate records of issues, solutions, and procedures in an internal knowledge base
● Engage in IT projects encompassing software rollouts, inventory management, and preparations for the school year

Knowledge, Skills and Abilities:
● Post-secondary education and/or relevant experience in a helpdesk or IT support role is mandatory
● Strong familiarity with Windows and macOS operating systems
● Knowledge of Google Workspace for Education and tools such as Jamf, Mosyle, or other mobile device management systems
● Proactive attitude with the ability to work under supervision
● Ability to collaborate effectively within a team and adapt to changing priorities
● Exceptional interpersonal and communication skills with a customer-oriented mindset
● Capability to communicate technical problems in simple terms
● Strong organizational skills and attention to detail
● Proficient in managing multiple responsibilities and prioritizing deadlines
● Professional and approachable demeanor in person, over the phone, and through email
● Previous experience in a school or educational setting is beneficial
● Familiarity with student information systems (e.g., Blackbaud, MySchool, Veracross) is an asset
● Experience in supporting classroom technologies and AV systems is an asset
● Basic networking knowledge and exposure to Cisco environments is an asset