About This Role
Job Title: IT Services Manager
Location: Home-based with regular travel across Trust sites
FTE Salary Range: £37,280 - £39,862
Contract Type: Permanent, Full-time, All Year Round
Contract Hours: 37.5 hours per week
About the role
We are seeking a confident and experienced IT Services Manager to lead the operational delivery of IT services across Reach South Academy Trust.
This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple academies. You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement.
Working closely with the Head of IT and Infrastructure, you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders.
This role is responsible for ensuring consistent, high-quality IT support for staff and students, managing Cluster Leads, the Service Desk, and procurement activity.
Key responsibilities include:
Leading Trust wide IT service operations and BAU delivery
Line managing Cluster Leads and the central Service Desk
Owning incident, request, problem and change processes
Managing IT procurement, assets and supplier relationships
Acting as the key operational escalation point
Driving service consistency, standards and continuous improvement
What we’re looking for
We are looking for a service focused leader who:
Has experience managing IT service delivery in multi site environments
Demonstrates strong people leadership and stakeholder engagement skills
Understands IT service management principles and frameworks
Is organised, resilient and calm under pressure
Is committed to safeguarding and supporting education through technology
Shares the values and ethos of Reach South Academy Trust
Previous experience in education or public sector environments is desirable
About the Trust
Reach South is a young and developing Trust which operates across the South West of England with the aim of delivering all through 3-19 education. We operate 20 academies in Cornwall, Devon, Bournemouth, Dorset, Gloucestershire and Wiltshire. We are building this Trust on a clear set of values, behaviours and curriculum principles. At the heart of those values and principles is a belief in our young people and a determination to support them to develop the knowledge, skills and attitudes to become the successful citizens for today and all of their tomorrows.
Our core business is delivering exceptional education for children and young people with a mission to help all pupils aspire to achieve beyond the expectations that others put on them. We do this through the development of a talented and committed workforce. In order to deliver exceptional opportunities for learning, we need highly motivated staff across all parts of the organisation.
Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues, within and beyond their school, to continuously develop their skills and pursue professional excellence.
Next Steps
If you think this role may be for you and want to be involved at this exciting time in our development and have any questions about the position, please get in touch by calling the Recruitment team on 07759365064 or emailing us at recruitment@reachsouth.org.
Closing date: for applications is 31st May 2026.
Interview Date: Interviews are provisionally booked for the 9th May 2026.
To apply for this opportunity, please complete our online application form by clicking ‘apply now’ on the advert.
We reserve the right to interview and appoint prior to the closing date. Therefore, an early application is strongly advised.
Opportunities and Benefits
We offer a competitive salary plus LGPS pension, great career progression and development opportunities, access to our Employee Assistance Programme with many other benefits.
We’re proud of how we support our staff in order that you have high levels of job satisfaction, are aware of the difference you are making for the children and families you work with and can see your contribution towards our community. There are regular opportunities for professional development and training, and a wider community of staff to network with within Reach South Multi Academy Trust. You will have the chance to visit other local schools, work alongside a range of outside professionals and take part in a variety of e-learning and face-to-face training.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Each post is subject to an enhanced DBS check.
Reach South Academy Trust has an Equal Opportunities Policy for selection and recruitment. Applicants are requested to complete the Equal Opportunities Monitoring section of the application form before submitting.