Admissions and Parent Experience Executive

The Royal Grammar School Guildford Dubai is looking for an Admissions and Parent Experience Executive to start immediately.

About Cognita:

Cognita is a leading name in independent education. Founded in 2004, our network encompasses over 100 schools across 16 countries, including Europe, North America, Latin America, Asia, and the Middle East, serving more than 85,000 students. Each of our schools has its own distinctive character, yet we share a common mission: to create an environment where individuals can "Thrive in a rapidly evolving world."

At Cognita, we appreciate the uniqueness of every student. We honor their individual traits and strengths, providing academic, social, and emotional support regardless of their background or circumstances. We embrace their individuality while equipping them with essential knowledge, opportunities, and best practices, helping them connect with a broader community and ensuring they receive a world-class education.

We are currently seeking an Admissions and Parent Experience Executive for the Royal Grammar School Guildford Dubai (RGS), with an immediate start date. The Royal Grammar School Guildford Dubai opened its new campus in September 2021 as a co-educational institution offering a British curriculum. When fully operational, the school will serve around 2,100 students aged 3 to 18.

Key Responsibilities

Customer Experience Champion

• Serve as the main point of contact for both new and existing parents, delivering exceptional customer service and ensuring that all feedback is addressed with professionalism and consideration.
• Evaluate leads and manage phone inquiries meticulously and attentively.
• Coordinate the logistics of school tours, open days, and assessments, ensuring confirmations are sent and followed up, and creating a memorable experience that embodies the school's ethos.

Admissions Process Management

• Provide weekly enrollment reports to the School Leadership Team and Head Office, covering all key areas of Admissions: Enrollments, Leavers, Assessments, and Tours.
• Accurately track and manage prospective and current student data within the CRM and school management systems.
• Assist in collecting necessary documentation from parents, ensuring accuracy and promptness in our systems. Uphold CRM data integrity to support informed decision-making.

Community Engagement

• Maintain a thorough understanding of the school's programs, policies, and culture to communicate effectively with prospective families.
• Collaborate with Cognita’s Marketing team to share noteworthy stories via social media and other platforms, ensuring the school’s achievements are recognized within the community.
• Assist in organizing and executing school events to enhance visibility and engagement with both internal and external communities.

Enrollment and Onboarding

• Oversee the enrollment process, from accepting offers to collecting necessary documentation and ensuring compliance, facilitating a seamless transition for every family into our community.
• Coordinate onboarding for new students, ensuring that all introductory communications are timely, informative, and relevant. Maintain engagement with future enrolled families to keep them excited about joining the school community.

Apply via the WhatSchool platform.