IT Helpdesk Technician

Richard Huish College is well-regarded in the region for its diverse selection of A level and vocational courses offered in Taunton and the surrounding Somerset area. We are currently on the lookout for a dedicated full-time IT Helpdesk Technician to join our team on a permanent basis.

The ideal candidate will be responsible for delivering outstanding IT Helpdesk customer support and first-line IT assistance across all of Huish. This support will be provided in-person, via phone, email, and through IT systems. Key responsibilities include directly aiding users with hardware, Microsoft applications, Apple applications, and various other systems, while ensuring compliance with legal standards and the smooth operation of these systems, including coordinating repairs with suppliers. You will also be tasked with enhancing automated workflows through Power Automate to optimize college forms and partnering with departments to automate IT-related tasks utilizing Microsoft 365 tools.

As part of a highly proficient team, this position offers the chance to broaden your expertise across all facets of IT. Additionally, you will oversee the efficient operation of the IT Helpdesk and the management of job-logging systems.

Richard Huish College prides itself on being a welcoming and supportive environment that fosters respect and high aspirations for both staff and students.

- Salary: £25,951 - £27,733
Point 7-10 on the Support Staff Salary Scale
- Hours: 37 hours per week
- Contract: Full-time, permanent, year-round
- Start Date: ASAP
- Interview Date: 20th April 2026
- Closing Date: 9.00am 13th April 2026

To apply for this role, please fill out the online application form and utilize the supporting statement section to detail how your values, knowledge, experience, skills, and abilities align with the requirements outlined in the Job Description.

We ask that you provide a comprehensive employment history since leaving education, explaining any gaps and including relevant dates. Please note that CVs and incomplete application forms will not be considered.

We encourage you to review the application guidance notes and the Principal’s letter to applicants.

Richard Huish College is dedicated to safeguarding and promoting the welfare of children and young people. These positions are subject to a criminal background check through the disclosure process.

We actively support equal opportunities and welcome applications from all segments of the community. As part of the shortlisting process, Richard Huish College may conduct an online search in line with the Keeping Children Safe in Education guidance.

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