Assistant, IT (Helpdesk)

Assistant, IT (Helpdesk)
Full-time Fixed-term Contract
1 year contract (April 2026 - April 2027)

Crofton House School offers a girl-centered educational environment for learners from Junior Kindergarten to Grade 12. Our philosophy encourages students to reach their fullest potential by embracing academic challenges and diverse experiences, all while being supported by a committed staff who believe in their success. We foster a strong sense of community among educators, staff, students, and families, inviting everyone to contribute to the enhancement of our school—this includes you. We provide extensive professional development opportunities, competitive salaries, and a comprehensive benefits package. Our expansive 10-acre campus boasts modern facilities set amidst beautiful outdoor spaces, promoting a daily connection to nature.

We are seeking a proactive and service-oriented IT Assistant to join our Technology team. This role is ideal for individuals with a solid foundation in technical support who flourish in a dynamic educational context. The IT Assistant will be the primary resource for all inquiries related to hardware, software, and networking on campus, providing essential support to students, faculty, and staff. Key responsibilities will include troubleshooting issues with devices and systems, managing helpdesk tickets, and assisting with classroom technology, all of which are vital for the smooth operation of IT services throughout the school. The successful candidate will bring a blend of technical skills, customer service experience, and a willingness to grow within a collaborative team setting. This is a one-year contract intended to cover a leave and will require being present on-site at our Kerrisdale campus. The position may occasionally require evening and weekend hours to support school activities, but such scheduling will be arranged in advance to ensure proper notification.

Responsibilities:
● Provide first-level technical support for hardware, software, and network-related issues across the campus
● Diagnose and resolve problems with Windows and Apple devices, printers, AV systems, and classroom technology
● Assist with account management tasks, including password resets, access permissions, and onboarding for staff and students
● Support the deployment, setup, and maintenance of devices for students and staff, such as iPads and laptops
● Manage the IT helpdesk ticketing system to ensure timely responses and appropriate escalation of issues
● Offer assistance to teachers using classroom technology tools and platforms (for instance, Google Workspace, Zoom)
● Maintain accurate records of issues, solutions, and procedures in an internal knowledge base
● Participate in IT projects related to software rollouts, inventory management, and preparations for the academic year

Knowledge, Skills, and Abilities:
● Post-secondary education and/or relevant experience in a helpdesk or IT support role is required
● Strong understanding of Windows and macOS operating systems
● Familiarity with Google Workspace for Education and tools such as Jamf, Mosyle, or other mobile device management systems
● Proactive mindset with the capability to work under supervision
● Ability to collaborate effectively in a team and adapt to shifting priorities
● Excellent interpersonal and communication skills with a customer-focused approach
● Skill in conveying technical issues in understandable terms
● Strong organizational abilities and attention to detail
● Proficient in managing multiple tasks and prioritizing deadlines
● Professional and approachable demeanor in person, on the phone, and via email
● Experience in a school or educational setting is advantageous
● Knowledge of student information systems (e.g., Blackbaud, MySchool, Veracross) is beneficial
● Experience supporting classroom technologies and AV systems is a plus
● Basic networking knowledge and familiarity with Cisco environments is an asset