IT Assistant – July 2025 start

Arcadia Global School Al Furjan is looking to hire a skilled **IT Assistant** to commence in July 2025. The successful applicant will possess a strong foundation in Windows operating systems, along with experience in networking hardware and software. This individual will be tasked with troubleshooting and resolving issues related to both systems and networks.

As a new high-quality British curriculum school, Arcadia Global School Al Furjan aims to be the preferred inclusive school for families in the Al Furjan community and beyond, ensuring that every student is happy, engaged, and excelling academically, socially, and emotionally.

**Requirements:**

- Bachelor’s degree in information technology or a related field
- At least 2 years of experience in IT support and helpdesk environments
- Proficient understanding of Office 365 suites (O365) and Windows Operating systems
- Familiarity with networking equipment and software, including routers, switches, and wireless controllers
- Solid working knowledge of audio-visual editing tools and software
- Excellent computer skills and problem-solving abilities
- Creativity, attention to detail, and adaptability
- Strong communication, customer service, and organizational skills
- Ability to work both independently and collaboratively within a team
- A comprehensive understanding of how to ensure all school IT systems function effectively to support learning and daily operations

**Core Responsibilities and Expectations**

*Please note that this is a general overview of key responsibilities; the complete job description will contain further details.*

- Provide technical support to all staff and students regarding Classroom Smartboards, projectors, printers, phones, laptops, iPads, and other peripheral devices, as well as AV support for staff.
- Assist with office relocations, including cabling and the movement of IT equipment.
- Oversee the telephone system: create new user accounts, maintain and distribute telephone directories, and troubleshoot any issues.
- Diagnose and resolve system and network-related problems.
- Operate and maintain audio-visual equipment for amplifying, recording, and displaying sound and images at live events.
- Ensure the maintenance and operation of all school audio-visual lighting equipment.
- Collaborate closely with the IT Engineer to plan and address AV requirements for school events.
- Attend rehearsals and performances to guarantee the seamless operation of AV equipment.
- Investigate and resolve technical challenges with the school's computers and software while prioritizing, tracking, and documenting requests and system changes.
- Conduct ongoing maintenance and upgrades to AGS computer hardware and software, ensuring optimal availability and efficiency for all users.
- Keep a record of all IT purchase delivery notes and invoices.
- Execute daily, weekly, monthly, and annual tasks as assigned by the IT Engineer.
- Efficiently manage student BYOD devices through an MDM solution.
- Maintain and update the database of staff and students on applications used by the school.
- Facilitate onboarding and offboarding processes for all staff and student access to the school's managed applications.
- Regularly maintain IT equipment and update the IT asset inventory.
- Repair equipment as needed, including computers and laptops.
- Safeguard IT assets in the office and manage standby IT equipment, including mobile phones, through proper storage and record-keeping.
- Install applications and software maintenance (MS Office, Outlook, and other office applications as requested and with approval).
- Consistently demonstrate, model, and promote the AGS Values.

Candidates who are shortlisted will be required to complete a relevant task and attend a face-to-face interview with Senior Leaders. Please note that only candidates who are shortlisted will be contacted due to the high volume of applications.

Please fill out the application form and attach your CV and cover letter as supporting documents.

Arcadia Education is dedicated to safeguarding and promoting the welfare of children and young people, expecting all staff and volunteers to share this commitment. Successful candidates will undergo enhanced background checks in line with our safer recruitment policy, which is available on the school’s website.

To learn more, please visit our website at https://arcadiaglobal.sch.ae/