Manager School Operations
About This Role
The School Operations Manager plays a crucial role in managing the development, upkeep, safety, and seamless daily operations of the school’s facilities, administration, and support services. This position is tasked with ensuring that the school’s site, buildings, and resources are secure, efficient, and meet the highest operational standards, while also strategically contributing to the institution's growth and success. The individual in this role will collaborate closely with the Principal/CEO, Senior Leadership Team, and Corporate Office to provide expert guidance on business, financial, and operational issues. They will ensure effective resource management, optimize budgets, and deliver services of the highest quality, supporting the school’s academic mission and broader community involvement.
Leadership & Strategy
Offer strategic direction to the Principal/CEO and Senior Leadership concerning operational, financial, and business issues. Participate in the formulation and implementation of the school’s improvement plan and long-term sustainability objectives. Drive initiatives aimed at promoting environmental sustainability and enhancing operational efficiency throughout the school campus. Establish strong performance management systems for all support teams.
Administration & Support Services
Oversee and coordinate all administrative and support services, ensuring optimal staff and resource deployment. Assist in the recruitment, training, and ongoing professional development of administrative and support personnel. Foster a culture of service excellence, accountability, and professionalism across all teams.
Finance & Business Operations
Administer budgets, track expenditures, and guarantee value for money across all operational domains. Collaborate with the Accounts team to prepare monthly financial reports, variance analyses, and forecasts. Ensure adherence to Delegation of Authority and audit standards. Manage third-party service providers to ensure that Key Performance Indicators (KPIs), contracts, and service expectations are consistently fulfilled.
Facilities & Health & Safety
Supervise the maintenance, security, and effective functioning of the school’s site, buildings, and grounds. Ensure compliance with health, safety, and safeguarding policies, in accordance with GEMS Corporate guidelines and local laws. Manage both preventative and reactive maintenance schedules, whether performed in-house or through external contractors. Oversee facilities services including cleaning, waste management, energy usage, catering, transportation, and accommodation. Advocate for safe parking, secure access to the site, and efficient use of CCTV and security systems.
Community & Commercial Engagement
Market school facilities as venues for events, conferences, and community activities. Ensure smooth functioning of ancillary services such as catering, the school shop, and after-school programs. Enhance relationships with parents, staff, and the broader community by guaranteeing high-quality services and a welcoming atmosphere within the school.