Manager School Operations
About This Role
The School Operations Manager plays a crucial role in supervising the development, upkeep, safety, and efficient daily functioning of the school’s facilities, administration, and support services. This position is tasked with ensuring that the school’s premises, buildings, and resources are secure, effective, and adhere to top operational standards, while also making strategic contributions to the school’s growth and achievements. The individual in this role will collaborate closely with the Principal/CEO, Senior Leadership Team, and Corporate Office to offer expert insights on business, financial, and operational issues. They will guarantee that resources are managed efficiently, budgets are optimized, and services are delivered at the highest quality, supporting both the school’s academic objectives and its broader community involvement.
Leadership & Strategy
Provide strategic counsel to the Principal/CEO and Senior Leadership regarding operational, financial, and business issues. Contribute to the formulation and execution of the school’s improvement plan and long-term sustainability objectives. Lead efforts focused on environmental sustainability and operational efficiency throughout the school campus. Ensure that effective performance management systems are established for all support teams.
Administration & Support Services
Coordinate and oversee all administration and support services, ensuring optimal deployment of staff and resources. Assist in the recruitment, training, and ongoing professional development of administrative and support personnel. Foster a culture of service excellence, accountability, and professionalism across all teams.
Finance & Business Operations
Manage budgets, track expenditures, and ensure cost-effectiveness across all operational sectors. Prepare monthly financial reports, variance analyses, and forecasts in partnership with the Accounts team. Ensure adherence to Delegation of Authority and audit standards. Oversee third-party service providers, ensuring that KPIs, contracts, and service standards are consistently fulfilled.
Facilities & Health & Safety
Supervise the maintenance, security, and effective operation of the school site, buildings, and grounds. Ensure compliance with health, safety, and safeguarding regulations in accordance with GEMS Corporate policies and local laws. Manage both preventative and reactive maintenance schedules, whether in-house or through external contractors. Oversee facilities services, including cleaning, waste management, energy usage, catering, transportation, and accommodation. Promote safe parking, secure site access, and efficient use of CCTV and security systems.
Community & Commercial Engagement
Market the school’s facilities as venues for events, conferences, and community activities. Ensure the smooth operation of ancillary services such as catering, the school shop, and after-school programs. Strengthen connections with parents, staff, and the broader community by ensuring high-quality services and a welcoming school environment.