Receptionist (0.53FTE, Maternity Cover)
About This Role
The Role:
We are currently looking for an enthusiastic, organised and committed Receptionist to join the Customer Services Team. The postholder will play a key role in delivering a welcoming, professional and efficient front-line service to students, applicants, visitors and colleagues across the College. As the first point of contact, you will provide information, advice and guidance, support student enquiries and ensure all visitors are managed in line with College safeguarding and visitor procedures.
Key Responsibilities:
The postholder will be responsible for managing the College reception and visitor management processes, ensuring safeguarding procedures are followed at all times. They will provide initial course information and application support, directing visitors and enquirers to specialist teams where appropriate. The role will also involve undertaking a range of administrative duties, including processing applications, issuing student ID cards and enrolment letters, supporting student travel enquiries, and assisting with College recruitment and promotional events.
The postholder will also manage telephone and email enquiries, ensuring these are dealt with professionally and directed to the appropriate colleagues where necessary. They will ensure the reception area remains welcoming, organised and well presented.
Who You Are:
The successful candidate will have excellent communication and customer service skills, alongside strong administrative and organisational abilities. You will be confident in dealing with a wide range of enquiries, building positive working relationships with colleagues across the College and ensuring that reception systems and processes operate effectively.
Flexibility is essential within this role, including the ability to provide occasional cover for other members of the Customer Services Team and support wider College activities as required.