ICT Technician
About This Role
Key Duties and Responsibilities
Provide comprehensive technical support, help, and advice to staff, students, parents, and visitors, encompassing both software assistance and the maintenance of school-owned hardware. Maintain and monitor the appropriate use of any software or hardware.
Support the wider IT Support team with the development and deployment of desktop hardware, desktop infrastructure, network infrastructure and ancillary equipment.
Support the wider IT Support team with the delivery of changes to hardware and software, ensuring documentation is updated.
Respond to support requests in line with procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to assist with diagnosis and resolution.
Negotiate with suppliers and external contractors and track external support calls.
Identify software, hardware and working practices required to fulfil functional specifications as defined by school staff.
Conduct individual and group training on the use of IT resources.
Work with the team to make sure service packs and software upgrades are applied to the relevant devices.
Update the Technical Team Leader with any outstanding issues as required.
Adhere to school policies regarding Data Protection (GDPR) and Safeguarding, ensuring the security of information and reporting any e-safety concerns.